Call Center Customer Service Representative

Description

EZ Pass – Customer Service Representative Job Description

Payrate: 18/Hr.

Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM

Holiday Pay

PTO (Paid Time Off) Accrual

Opportunity to apply to work from home at 90 days on assignment

Compliance: Drug Screen, BG Check & any applicable EZ Pass fines identified at submittal

• About EZ Pass:

o New hires can join a local leader in transit technology! Since 1939, EZ pass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.

• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

• Performs account maintenance, including account changes, adjustments, and statement requests

• Accurately explains the terms/conditions and policies/procedures relating to the account

• Prepares reports including CSR Daily Activity report and cash out report

• Demonstrate the ability to proactively address customer requests and explain terms and conditions

• Position offers Monday-Friday day shift hours

Skills

Call center, Customer service, Customer support, Customer service oriented, Customer service skills, Microsoft office, data entry

Top Skills Details

Call center, Customer service, Customer support, Customer service oriented, Customer service skills, Microsoft office, data entry

Additional Skills & Qualifications

Must Haves:

1. Proficient Data Entry and Computer Literacy

2. Positive demeanor

3. Customer Service experience - Call Center preferred, but not necessary

4. Strong attendance record

5. Reliable transportation or ability to travel on the bus route

6. HS Diploma or GED - need proof for onboarding

Experience Level

Entry Level