Call Center - Customer Service Representative

EZ Pass – Customer Service Representative Job Description

Payrate: 18/Hr

Shifts: Monday-Friday, all day shifts - (9:00am to 5:30pm or 9:30 am to 6:00 pm as Primary shift)

Opportunity to apply to work from home at 90 days on assignment (Depends on performance)

About EZPass:

o New hires can join a local leader in transit technology! Since 1939, EZ pass’s award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.

Responsibilities:

• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
• Performs account maintenance, including account changes, adjustments, and statement requests
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Prepares reports including CSR Daily Activity report and cash out report
• Demonstrate the ability to proactively address customer requests and explain terms and conditions
• Position offers Monday-Friday day shift hours

Skills

Customer service, microsoft office, data entry, Call center, Customer support, Customer service skills, Customer service oriented

Additional Skills & Qualifications

Must Haves:

1. Proficient Data Entry and Computer Literacy

2. Positive demeanor

3. Customer Service experience - Call Center preferred, but not necessary

4. Strong attendance record

5. Reliable transportation or ability to travel on the bus route

6. HS Diploma or GED - need proof for onboarding

Experience Level

Entry Level