Associate Director, Change Management Lead

Job Description

It is an exciting time to join the CCoE and help propel our vision to enable HH-US to navigate change early, align efforts across the enterprise, and empower the organization to plan and deliver transformation that advances strategic and financial readiness, adoption, and measurable impact.

As a Change Management Lead and a member of the Change Center of Excellence (CCoE) within the Commercial Excellence & Innovation (CEI) organization, you will lead change activation across the US Market to transform customer experience and drive measurable business impact both within specific program transformations as well those that contribute to our company-wide initiatives designed to enable our next chapter of growth, as we advance our pipeline and prepare to successfully launch new products.

You will be instrumental in designing and operationalizing change strategies, tools, and best practices that enable rapid, resilient adoption of strategic initiatives and commercial model innovations. Working closely with US Market leadership, initiative/program owners, your CCoE colleagues, and cross-functional teams, you will ensure transformation efforts are aligned to organizational strategy, prioritized for the highest customer impact, and delivered with speed and sustainable adoption.

Primary Responsibilities:

• Transform Customer Experiences & Business Impact - lead change transformation and activation across strategic initiatives that drive differentiated, personalized customer experience and measurable business results.
• Translate strategic objectives into prioritized change interventions that maximize adoption, revenue impact, and customer centricity.
• Develop and implement comprehensive change management strategies, plans, toolkits, and playbooks for the US Market that accelerate adoption and mitigate resistance.
• Ensure Change Management initiatives are integrated into routine parts of our business to ensure activities are embedded early and implemented from strategy to realization in a manner that drives Change resiliency.
• Contributes to simplified and synergistic communications to leaders and doers of Change related initiatives.
• Apply Change agility - rapidly sense shifts and mobilize cross-functional resources, implementing change initiatives with speed, flexibility and resilience while maintaining alignment with organizational strategy and stakeholder needs.
• Operate as a strategic thinker with execution focus, collaborative leader, and data/outcome driven.
• Enable Stakeholder and leadership engagement -build trusted relationships with senior leaders, field, COEs, and enabling functions (e.g., advise and assist sponsors in driving active sponsorship), develop stakeholder mapping, and specific engagement strategies.
• Define and deliver measurement, sustainment, and continuous improvement plans that further Change Management initiatives - define success metrics for Change readiness and adoption; monitor and evaluate change initiatives and iterate based on outcomes.
• Integrate innovations and new ways of thinking / experimentation to further scale efforts that inspire a culture of innovation within the CCoE and across the US Market.

Qualifications:

Minimum Requirements

• Bachelor's degree in business, organizational development, communications, psychology, or related field.
• Minimum 5+ years' experience in change management, transformation, strategic planning, or related roles, ideally with experience leading complex, cross-functional initiatives.
• Ability to work hybrid at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week.
• Demonstrated track record of delivering end-to-end change programs with measurable adoption and business outcomes; strong understanding of change management principles, methodologies and tools (Prosci, ADKAR, or equivalent); certification (Prosci CCMP or equivalent) preferred.
• Ability to influence without authority and collaborate across matrixed organizations.
• Excellent stakeholder engagement, influencing, presentation and coaching skills; experience working with senior leadership.
• Proven ability to operate in a fast-paced environment, manage multiple workstreams, and work effectively with external vendors and partners.
• Track record of driving measurable business outcomes and implementing process improvements.

Preferred Qualifications:

• Advanced degree (MBA, MS).
• 3 years of professional work experience.
• Prior experience in pharmaceutical, life sciences, or commercial operations preferred.
• Demonstrated experience in commercial model innovation, sales/marketing enablement or direct customer-facing roles
• Formal Agile experience and/or Agile certifications; experience scaling Agile across programs.
• Knowledgeable in systems thinking, design thinking, and organizational behavior.
• Experience developing and executing sustainment plans and measuring adoption and financial impact.
• Ability to work in ambiguous spaces.
• Demonstrated ability to work in a team environment to advance a common goal.
• Strong understanding of compliance-related concepts and application in all job-related functions.

Required Skills:
Accountability, Adaptability, Agile Project Management, Data-Driven Decision Making, Developing Proposals, Employee Performance Evaluations, Environmental Scanning, Feasibility Studies, Leadership, Management Process, Market Research, Pharmaceutical Market, Portfolio Management, Project Management, Resource Allocation, Risk Management, Strategic Planning, Strategic Thinking

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote".

The salary range for this role is
$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
n/a

Job Posting End Date:
03/21/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R388897