Director, Product Management, Field Technology

Site Name: USA - Pennsylvania - Philadelphia, Durham Blackwell Street
Posted Date: Sep 30 2025

The Director, Product Management - Field Technology will lead the management, optimization, and adoption of sales systems , and data to drive commercial effectiveness within the US Commercial Organization. This role is accountable for developing and executing strategic enhancements, ensuring system performance, and enabling field teams with the necessary tools and insights to optimize execution.

The Director will act as a key partner to Sales, Digital, Data & Tech , Commercial Operations, and Analytics, ensuring alignment across functions and fostering collaboration to deliver impactful solutions. By managing a team dedicated to field technology and engaging with internal and external vendor partners this leader will deliver solutions that enhance productivity, automate processes, and support the organization's broader strategic priorities.

Key Responsibilities

Product Management & Sales Systems Strategy

• Act as the business lead for sales systems supporting field teams across multiple therapeutic areas, leveraging strong product management principles to prioritize and deliver impactful solutions.
• Develop and implement a product roadmap for data-driven field technology improvements, considering advancements in capabilities (internal & external), ensuring alignment with business needs, strategic objectives, and coordination between personal and digital engagement channels.
• Drive system enhancements, configurations, and integration efforts with internal Global Tech partners and external vendors, including Veeva CRM, Contract Sales partners, and other sales enablement platforms.
• Lead cross-functional product management initiatives to enhance sales force productivity through system automation, process efficiencies, and innovative solutions.
• Oversee the configuration, integration, and optimization of field tools, including Veeva CRM, leveraging external data sources, content solutions, and master data management (MDM).
• Conduct user acceptance testing (UAT), training coordination, deployment planning, and user onboarding in partnership with Sales Operations.
• Monitor system performance, user adoption, and support issues to drive resolution and continuous improvement while maintaining proper documentation, including user guides, SOPs, and validation protocols where required.

Field Support & Adoption

• Serve as the liaison between field sales teams and technology partners, ensuring seamless system performance and prompt issue resolution.
• Collaborate with Sales Training / Sales Operations and / or external vendor partners to create training materials, user guides, and best practices to support field adoption.
• Establish and monitor adoption metrics, proactively identifying areas for improvement and driving user engagement.
• Conduct onboarding and systems training for field teams to ensure effective use of tools and technologies in partnership with Sales Operations.

Data & Analytics Alignment

• Partner with Commercial Data and Analytics teams and / or external vendor partners to ensure sales teams have access to timely, meaningful insights and dashboards that inform decision-making.
• Work with technology teams to maintain data integrity, governance, and compliance within sales systems to include , support of Aggregate Spend reporting requirements.
• Analyze system utilization data and performance metrics to provide strategic recommendations to leadership.

Team Management, Stakeholder Engagement & Collaboration

• Build trusted relationships with Sales Leadership, Digital Data and Technology, Marketing, and Commercial Operations partners to align system capabilities with commercial priorities.
• Manage relationships with external vendors, handling system reliability, ongoing enhancements, vendor selection, contract negotiations, and service-level agreements.
• Lead and develop team members to build relevant skills and knowledge to deliver Field Technology priorities - near term and future roadmap.
• Lead workshops and user interviews to gather feedback for continuous improvement and optimization of field technologies.

Core Competencies

• Accountability for Results:Focus on key strategic objectives , maintain high standards of performance, and take ownership of driving change.
• Strategic Thinking & Problem Solving:Make decisions with a long-term view, considering impacts on customers, patients, employees, and the business.
• Patient & Customer Centricity: Maintain an ongoing focus on the needs of customers and key stakeholders.
• Impactful Communication:Communicate with clarity, respect, and influence at all levels to achieve the best outcomes.
• Respectful Collaboration:Value diverse perspectives and foster partnerships that enhance collective goals.
• Empowered Development:Take an active role in professional development and promote growth within the team.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 10 + years of experience in CRM management, field technology, or sales operations with clear ownership of field technology applications.
• Hands-on expertise in Veeva CRM, and other sales enablement platforms
• Proven ability to lead system implementation, enhancements, and field adoption initiatives
• Proven ability to lead direct line and matrix teams.
• Strong analytical, problem-solving, and product management skills.
• E xperience working cross-functionally with Sales, IT, Commercial Operations, and Analytics.
• Experience in the pharmaceutical, biotech, or healthcare industry.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Familiarity with AI-driven sales analytics and emerging field technologies.
• Master 's degree in computer science, Information Technology, or a related field.

#LI-GSK

Please visit GSK US Benefits Summary t o learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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