Fraud Analyst - Entry Level Cyber/Financial Security

Description

Fraud Support and will consume inbound/outbound communications through ticket creation/management, providing such fraud support 24x7x365. The Fraud Support team will assist the Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for clients experiencing difficulties using retail applications available on company's website. The Fraud Support Analyst will act as a liaison between the Fraud Support Center, other business units and clients.

In addition, the Remote Fraud Support Team will support incoming and outgoing customer contact using approved methods (i.e. call, email, web portal) to identify and prioritize the interaction. The Fraud Support Team will document pertinent information according to standards, conducting research to provide resolution or escalation leveraging operational runbooks and documented knowledge articles.

Skills

Investigation and analysis, fraud detection, customer service oriented, call center customer service, Analytic, Attention to detail, Multitasking

Top Skills Details

Investigation and analysis, fraud detection, customer service oriented

Additional Skills & Qualifications

Bachelors Degree

ONSITE IN PITTSBURGH, PA or BIRMINGHAM, AL

Will work holidays.

Experience Level

Entry Level