Service Intake Representative

About the Role

As a Service Intake Liaison, you will be the critical link between customers and service technicians, ensuring smooth communication and efficient resolution of service needs. You’ll act as a subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions.

This role requires exceptional customer service skills, technical understanding, and the ability to manage high-volume inbound inquiries with professionalism and accuracy.

Key Responsibilities

• Handle high-volume inbound calls (average 1,000+ calls/day during peak season).
• Troubleshoot and resolve customer issues in real time.
• Coordinate with technical teams for service delivery.
• Maintain professionalism and empathy during difficult calls (e.g., delivery delays, outages).
• Ensure schedule adherence and productivity metrics.

Must-Have Skills

• Call center experience
• Strong customer service skills
• Technical support background

Nice-to-Have:

• Bilingual (Spanish)
• Familiarity with Office 365 and basic office equipment

Job Type & Location

This is a Contract to Hire position based out of Wayne, PA.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.