Desktop Support Technician

Description

- Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices - Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues - Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Skills

Hardware, Windows, Technical support, Troubleshooting, Office 365, Active directory

Top Skills Details

Hardware,Windows,Technical support,Troubleshooting

Additional Skills & Qualifications

- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment - Warehouse experience supporting end-use equipment

Experience Level

Entry Level