Bilingual Support Operations Associate

Job Description

Join our dynamic team as a Customer Experience Representative in a temporary position based in Lebanon, TN. Be part of a supportive call center environment where you will assist customers, sales reps, and end users from around the world.

Responsibilities

• Handle inbound and outbound scripted calls with professionalism and empathy.
• Follow structured guidance and support to resolve customer inquiries.
• Perform accurate data entry and maintain up-to-date records.
• Learn and assist with order entry processes and ERP system navigation.
• Provide timely and courteous support to customers and internal teams.
• Escalate issues appropriately and follow up to ensure resolution.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Support the broader Customer Experience team as needed.

Essential Skills

• 2-4 years of customer service or call center experience preferred.
• Must be bilingual (English & Spanish).
• High school diploma or GED required.
• Proficient communication skills in English (Spanish a plus).
• Comfortable using Microsoft Office and learning new systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to learn and grow in a structured, team-oriented environment.
• Ability to work flexible or varied schedules as needed.

Additional Skills & Qualifications

• Experience with high volume call handling (100-150 calls per day).
• Healthcare or medical device experience is advantageous.
• Excellent reading comprehension and experience with call scripts.
• Strong computer and data entry skills, including proficiency in Excel.
• Ability to handle upset customers with patience and understanding.

Work Environment

This role is based 100% in an office environment from Monday through Friday, 8 am to 5 pm, with a 1-hour lunch break. Expect to make about 17 calls per hour in a call center that typically has 10-20 people, depending on the day. The office is pleasant and includes a cafeteria onsite. Company culture is highly valued and emphasized.