Customer Experience Representative

Job Description

We are seeking a Customer Experience Representative for a temporary position located in Lebanon, TN. You will be part of a dynamic team that offers support to customers, sales representatives, and end users globally, within a call center environment.

Responsibilities

• Handle inbound and outbound scripted calls with professionalism and empathy.
• Follow structured guidance to resolve customer inquiries effectively.
• Perform accurate data entry and maintain up-to-date records.
• Assist with order entry processes and ERP system navigation.
• Provide timely and courteous support to customers and internal teams.
• Escalate issues appropriately and ensure follow-up for resolution.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Support the broader Customer Experience team as needed.

Essential Skills

• 2–4 years of customer service or call center experience preferred.
• High school diploma or GED required.
• Proficient communication skills in English, with Spanish being a plus.
• Comfortable using Microsoft Office and willing to learn new systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to handle upset customers with patience and understanding.

Additional Skills & Qualifications

• Experience in healthcare, data entry, and computer skills.
• High volume call experience (100-150 calls per day).
• Inbound and outbound call experience.
• Strong reading comprehension and experience with call scripts.

Work Environment

This position is based in an office environment with a schedule of Monday through Friday, 8 am to 5 pm, including a 1-hour lunch break. You will be working in a structured, team-oriented environment where flexibility in scheduling is appreciated.