Family Enrollment Counselor

Description

Purpose of the Position: The Family Enrollment Counselor works a 9-hour shift, Monday to Friday, from their home office. They build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.

Core Tasks & Responsibilities:

Work in school-specific outbound task forces to achieve enrollment goals.

Support families via inbound calls, assisting them through the enrollment process.

Make outbound calls to families interested in enrolling.

Serve as an enrollment expert for families.

Act as an ambassador for the school in interactions with students and families.

Liaise between local schools and enrollment to resolve issues.

Stay updated on enrollment policies and guidelines and communicate changes to families.

Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.

Perform other duties as assigned.

Skills

inbound and outbound calls, Customer service, call center, data entry, salesforce crm

Top Skills Details

inbound and outbound calls,Customer service,call center,data entry

Additional Skills & Qualifications

Qualifications

●Demonstrated consultative sales experience and high-volume call metrics required

●Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preffered

●Delivers quality enrollment conversions from inbound and outbound communication.

●Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday

●Commitment to working overtime during peak season, July-September

●Excellent oral, written, and interpersonal communication skills

●Prior customer service experience preferred

●Prior experience in a phone queue a plus

●Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)

●Possess a high degree of attention to detail and be able to multitask effectively

●Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions

Experience Level

Intermediate Level

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