Service Desk Analyst

Description

• Must have a High school diploma or equivalent.

• Prefer 1-3 years of relevant experience in a high-paced customer service/ support environment.

• Ability to work from home with consistent and safe work conditions (workspace, high-speed Internet, compatible Windows computer, etc.).

• Ability to work independently and within a team environment.

• Possess excellent communication skills, be dependable, outgoing, and positive with excellent problem-solving skills.

• Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations.

• Proven experience providing effective and professional written & verbal communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat.

• Demonstrate excellent customer service and ability to collaborate effectively and Experience with common software and operating systems.

• Knowledge of IT support Best Practices, IT concepts/practices and comprehensive knowledge of personal computers.

• Experience supporting Microsoft 365 Suite tools, Office (2007 and later), and Windows 10 OS in an enterprise environment.

• Experience with account administration and password resets in a Microsoft Active Directory and or Microsoft Entra ID (Azure AD) environments.

• Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software.

Skills

Help desk support, Troubleshooting, Customer service, Windows 10, Active directory, Phone support, Office 365

Top Skills Details

Help desk support,Troubleshooting,Customer service,Windows 10,Active directory,Phone support,Office 365