Field Support Technician

Description

Our client is looking for a field technician This role is essential in ensuring seamless technology operations across multiple schools within a designated quadrant of the district. The ideal candidate will be passionate about technology, committed to excellent customer service, and capable of working independently in a fast-paced educational environment.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues involving desktops, laptops, tablets, printers, and peripherals.

• Install, configure, and maintain operating systems, applications, and other software.

• Assist with network connectivity and related technical issues.

• Perform hardware and software upgrades and replacements.

• Ensure system and data security and integrity.

• Provide end-user training and support to staff and students.

• Communicate effectively with school staff and IT management to resolve issues promptly.

• Collaborate with other IT teams to support district-wide technology initiatives.

Qualifications:

• A+ Certification required.

• 2–3 years of experience in IT support or a related field.

• Proficiency in Windows and Mac operating systems, Microsoft Office, and Google Suite.

• Strong knowledge of network connectivity and troubleshooting.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and as part of a team.

• Valid driver’s license and reliable transportation required.

Skills

Desktop, Windows 10, Troubleshooting, Active directory, Technical support, Windows, Hardware, Customer service, Deployment, Office 365, Sccm