Transportation Support Specialist

Job Description

This role involves managing daily freight movements across North American fulfillment centers and associated networks. This is a great opportunity for individuals passionate about transportation and customer service to contribute to a high-growth area.

Responsibilities

• Provide tactical communication and account management with external customers, including carriers and vendors/suppliers.
• Pull and analyze data from various databases using tools such as Excel, Access, and SQL for ad hoc reporting.
• Review appointment and arrival data, making business decisions and process improvements based on findings.
• Communicate effectively both verbally and in writing, creating narratives of weekly findings and presenting them in review forums.
• Work within time constraints to meet critical business needs and measure performance activities.
• Lead initiatives to re-engineer business processes, identifying and eliminating defects to enhance transportation operations.
• Escalate problems or variances in data to relevant teams, ensuring resolutions are delivered.
• Develop performance metrics to drive business results.
• Scope out business and functional requirements for tech teams to create and enhance software systems and tools.
• Understand the business impact of trends and make informed decisions based on available data.

Essential Skills

• Strong customer service skills with an operations focus.
• Proficiency in MS Office Suite and Excel.
• Excellent problem-solving abilities.
• Experience in logistics, transportation, intermodal, supply chain, and freight.
• Ability to work independently in a high-pressure environment.
• Exceptional communication skills, both verbal and written.

Additional Skills & Qualifications

• Experience in transportation and logistics is a plus but not required.
• Customer service experience in conflict resolution and managing customer accounts.
• Analytical experience is beneficial, especially in resolving issues from various inputs.

Work Environment

This position requires working 100% in-office. Training hours are Monday through Friday, 8 am to 4:30 pm, for the first two weeks. After training, the hours remain Monday through Friday, 8 am to 4:30 pm.

Job Type & Location

This is a Contract to Hire position based out of Nashville, Tennessee