Remote Call Center Representative

🚨 IMMEDIATE HIRING: 100% REMOTE CALL CENTER REPRESENTATIVES 🚨

Join one of the largest and most respected educational organizations in the region!

💼 Position Overview:

We’re seeking experienced and motivated Call Center Representatives to support families as their primary point of contact. This fully remote role is part of the Customer Engagement & Retention Department, reporting to the Supervisor of Student Services. You’ll play a key role in onboarding, academic placement, and ongoing support for students across Eastern and Central time zones.

🕒 Schedule & Pay:

• Full-time: 40 hours/week
• Must be available to work any shift between 8:00 AM – 10:00 PM
• Schedule includes Monday–Friday + one weekend day (Saturday or Sunday)
• Pay: $17/hour

✅ Qualifications:

• Minimum 2 years of call center experience
• Strong verbal and written communication skills
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Familiarity with FERPA and privacy regulations is a plus

🎯 Key Responsibilities:

• Handle inbound calls to assist families with questions and account updates
• Guide students through the enrollment process and advocate for their success
• Review student accounts, resolve outstanding tasks, and recommend next steps
• Maintain accurate records and ensure data integrity in online systems
• Conduct outbound calls for onboarding and retention efforts
• Manage time effectively while prioritizing student satisfaction and retention
• Uphold student privacy in compliance with FERPA guidelines
• Perform additional duties as assigned

🧠 Core Skills:

• Strong problem-solving and goal-oriented mindset
• Empathy, patience, and confidence in working with diverse families
• Ability to de-escalate issues and troubleshoot effectively
• Adaptability to support multi-generational needs
• Excellent organizational and communication skills