Project Manager

TEKsystems is seeking a Senior Technical Project Manager who has experinece leading IT Service Management (ITSM) projects. In this role, you will be leading the work streams focused on identity governance, implementation of an identity management and access tool, and the process of enabling an ITSM tool.

Key Responsibilities:

Lead and manage projects from inception to completion, ensuring alignment with business goals and timelines

Collaborate with stakeholders to define project scope, objectives and deliverables while managing expectations throughout the project life cycle

Facilitate Agile ceremonies, including sprint planning, retrospectives, PI Planning and promoting team continuous improvement

Identify and mitigate project risks, proactively addressing issues to avoid delays

Serve as the primary point of contact for project updates and reporting, ensure transparency and effective communication with stakeholders

Coordinate with various funnels to ensure resource availability and prioritization of work

Required experience:

10+ years of IT Project Management experience

5+ years of experience managing technology projects; ITSM, Infrastructure and/ServiceNow related projects.

Expertise in agile methodologies and expereince working wth project management tools

Ability to manage multiple projects simultaneously while maintaining attention to details

Solid experience with new process implementations that are not heavy-handed

Excellent verbal and written communication skills with the ability to convey concepts to both technical and non-technical stakeholders

Skills

Project management, Agile, Stakeholder management, Infrastructure, Implementation, servicenow, itsm, itil service management, itil