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Service Desk Analyst

TEKsystems

Posted Saturday, July 5, 2025

Posting ID: JP-005392950

Austin, TX
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Required Skills:

  1. 2+ years of helpdesk support experience
  2. Windows OS
  3. Office 365
  4. Active Directory


Job Description:

Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets.


Responsibilities include, but are not limited to:

  • Phone, email, and chat support
  • Networking support (DNS, DHCP, TCP/IP, etc.)
  • Troubleshoot in a multi-user environment
  • Troubleshoot PC's, printers, etc.
  • Support Windows based devices
  • Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
  • Triage high impact events
  • Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
  • Managing local technical projects
  • Maintain or create policies, procedures, and processes
  • Identify root-causes of operational issues and process inefficiencies
  • Working with limited supervision
  • Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
Compensation:$23.25

Contact Information

Recruiter: Lauren House

Email: lhouse@teksystems.com

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-Site
Communication
Management
Continuous Improvement Process
Troubleshooting (Problem Solving)
Help Desk Support
TCP/IP
Dynamic Host Configuration Protocol (DHCP)

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