Service Desk Analyst

Required Skills:

1. 2+ years of helpdesk support experience
2. Windows OS
3. Office 365
4. Active Directory

Job Description:

Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets.

Responsibilities include, but are not limited to:

• Phone, email, and chat support
• Networking support (DNS, DHCP, TCP/IP, etc.)
• Troubleshoot in a multi-user environment
• Troubleshoot PC's, printers, etc.
• Support Windows based devices
• Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
• Triage high impact events
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintain or create policies, procedures, and processes
• Identify root-causes of operational issues and process inefficiencies
• Working with limited supervision
• Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms