Medical Call Center Representative

We are hiring for a fully remote Patient Intake Coordinator in the Austin, TX Area!

*Candidates must be local to Austin, TX*

Job Overview:

• In this position, you'll welcome new patients with empathy and professionalism, guiding them through the intake process and helping them feel informed, supported, and cared for from day one. You will be responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures.

Job Duties and Responsibilities:

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative duties.