Mortgage Call Center

Customer Experience Specialist I

Pay: $22/hr to $23/hr

Schedule: Monday–Friday, 8am–5pm or 9am–6pm

Experience Level: Entry Level

Location: Carrollton, TX 75010

Overview

We are seeking an entry-level Customer Experience Specialist I to support our Consumer Direct Lending team. In this role, you will serve as the primary point of contact for consumers as they navigate the loan origination process following initial discussions with a licensed loan officer. You will play a key role in ensuring efficient processes and exceptional customer service within the Mortgage Fulfillment Division (MFD).

Responsibilities

• Receive inbound and make outbound calls to consumers
• Manage inbound text messages (with express consent) and send outbound texts
• Handle high-volume calls and messages, providing excellent service for mortgage loan inquiries
• Manage a pipeline of up to 75 loans
• Perform routine data entry and validation
• Respond to routine calls, emails, and chats from consumers, employees, and authorized third parties
• Monitor work queues and take action when needed
• Collaborate with multiple departments to expedite processing or resolve issues

Skills

• Customer Service
• Call Center Support
• Mortgage (Originations or Servicing)
• Banking / Financial Services
• Loan Processing / Closing / Loan Officer Support

Qualifications

• Mortgage or financial services call center experience preferred
• Basic understanding of Federal, State, and Local mortgage regulations a plus
• Detail-oriented, team-focused, and able to work independently
• Proven ability to deliver accurate work in a fast-paced environment
• Strong problem-solving, critical thinking, and math skills
• Effective time management
• Excellent written and verbal communication
• Strong negotiation and conflict resolution abilities
• Proficiency with computers and common applications (Microsoft, Google Suite, etc.)

Job Type & Location

This is a Contract to Hire position based out of Carrollton, TX 75010.

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Carrollton,TX 75010.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.