Sr Field Technician

Description

The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks. Responsibilities - Analyze and resolve hardware/software problems onsite or remote operational mode - Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows - Removal and installation of hardware components and peripherals - Installation of additional software and manually and via deployment console - User requests for technical advice and support - Installation and customization of client equipment - Provide concierge support to VIP/Executive personnel as needed - Classification of technical queries and forwarded to relevant departments - Documentation of customer inquiries - PC Refresh Life Cycle Process and deployment - Use client security tools (antivirus, encryption) - Use remote support tools, and ticketing tools - Customizing user profiles - Hardware installation and hardware expansion - Instruction and advice to the user - Backup and restore of user data - Coordination with IT coordinators and users

Skills

Desktop, Support, Troubleshooting, Windows, Deployment, Customer service, Installation, Technical support

Top Skills Details

Desktop,Support,Troubleshooting,Windows,Deployment,Customer service,Installation,Technical support

Additional Skills & Qualifications

MUST HAVE STRONG CUSTOMER SERVICE

Experience Level

Intermediate Level