HYBRID Member Service Representative

TEKsystems is currently hiring for Member Service Representatives

with a Fortune 100 Financial Institution in the Dallas, TX area!!

Position: Member Service Representative (working in the Account Services Department)

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment

Schedule:

• Full-time, 40 hours per week, Monday-Saturday (will have 1 rotating off day during the week)
• **MUST have a 6 day availability to work** Schedules are provided two weeks in advance.
• Multiple shifts available! Shift times range between the hours of 1:00PM - 10:30PM CST
• Must have a 9.5 hour window of flexibility to be able to work. 

Training:

• Training will be virtual training Monday-Friday 3:00PM-11:30PM CST 

Location:

• Remote & ONSITE days required
• MUST be able to report onsite for training/team building purposes
• ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF Dallas, TX 76180

If you are interested and qualify, please apply with your updated resume!

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