Mac Engineer – Productivity & Collaboration Tools

We are seeking a skilled Mac Engineer to join our enterprise IT team, focusing on engineering and supporting Mac productivity and collaboration tools in a high-security, high-stability environment. This role is ideal for someone who thrives in cross-functional settings and is passionate about delivering seamless, user-friendly experiences for Mac users across the organization.

**Candidates must be able to work on W2, no C2C at this time**

Hybrid Work Schedule: 3 days onsite

Location: Dallas, TX

Top Skills:

• Comparing macOS applications and features against Windows
• Creating application configurations and customizations with management tools via scripting (shell, python, swift, golang) and profiles
• Creating and providing application inventory and policy controls via management tools such as: Workspace ONE, Jamf, Munki, InTune, etc. 
• Documentation of configurations, troubleshooting, user and technical support content
• Providing user support: sync issues, account setup, meeting issues, documentation, FAQs
• Troubleshooting with vendor, internal teams, and users including executives
• Performing network captures and analyzing data with tools such as: Charles Proxy, Wireshark, tcpdump
• Supporting stable testing and rollout processes with approvals and documentation Collecting and evaluating logs

Key Responsibilities:

• Engineer and support Mac productivity and collaboration tools across the enterprise.
• Manage Mac applications using configuration management tools.
• Collaborate with Product Management, Windows Engineering, and Mac Engineering teams throughout the product lifecycle.
• Design and develop intuitive user experiences for Mac users, regardless of their current Mac proficiency.
• Communicate effectively with technical teams and executives to resolve issues promptly.