Customer Service Representative

Description

• Payrate: $18 per hour
• Starting Date: August 25, 2025
• Schedule:
  • Training, fully onsite
  • Remote After training, to be discussed
  • Full availability between 8 AM to 8 PM EST, Monday to Friday and one Saturday per month.
• Worksite Location: 1851 North Resler Drive, El Paso, Texas, 79911, United States

Responsibilities:

• Taking 30 to 40 inbound calls a day in a que.
• Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
• Pinpoints needs for modification or changes in program design and administrative procedures.
• Records employee enrollment in benefits.
• Explains and interprets more complex aspects of company insurance programs to employees and dependents.
• Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Additional Skills & Qualifications

• 1 year customer service (in-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but it is a plus)
• Computer Skills (able to navigate Office, work through multiple tabs, and understand WebEx)

Experience Level

Entry Level