Bilingual Customer Service Representative (Spanish)

Description

-Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

-Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.

-Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.

- Schedule and lead virtual meetings with clients answering questions and providing guidance on how to make changes to their WFN configuration.

- Troubleshoot Benefit, Carrier Connection, and Follow up with the client consistently until the issue/case is resolved. Assist with running necessary reports.

-Coordinate and participate on calls with the client and their insurance broker/provider/carrier to clarify Benefit plan changes. Scheduling will be via Outlook.

-Collect data to complete Carrier Connection templates that will be sent to our Carrier Connections team. Work as a mediator between the Carrier Connections team, client and their insurance broker/provider/carrier to ensure mapping updates and a successful transmission of their Open Enrollment File.

-Proactively ensure that their first payroll dates with the new Open Enrollment rates are accurate.

- Obtain basic Payroll WFN and Mainframe knowledge to assist with small Payroll projects.

Skills & Qualifications

Customer Service (1 Yr Experience+)

Bilingual in Spanish and English (Required)

High School Diploma

Call Center (1 Yr Experience+)

Must be willing to work on site in El Paso, TX to be considered.

Experience Level

Intermediate Level