Remote Bilingual Customer Service Rep - Mon-Fri!!

Remote Bilingual (Spanish) Customer Service Rep

Remote Bilingual (Spanish) Customer Service Rep Details:

Hours of operation: Mon-Fri, 8am to 8pm EST - Must be able to work ANY 8 hour shift during this window.

Training: 2 weeks of training from 9:00am - 5:30pm EST

Duration: 3-month contract. Some top performers will be converted to permanent positions!

Location: Remote from anywhere in the US.

Pay Rate: $18.00/hr

Start Date: November 25th

Remote Bilingual (Spanish) Customer Service Rep Job Description:

• Handling inbound/outbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.
• A majority of the calls are to/from members that are eligible for a Silver Sneakers program through specific Medicare plans.

Remote Bilingual (Spanish) Customer Service Rep Qualifications:

• Minimum of 1 year of customer service experience
• Must be Bilingual in both English and Spanish (read, write, speak)
• Call center experience preferred!
• Strong customer service and communication skills
• Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
• PC skills with proficiency using Windows and MS Office
• Ability to empathize and understand the needs of the customer
• Strong troubleshooting and problem-solving skills
• Proficiency multi-tasking, prioritizing and meeting deadlines