Customer Service Representative

🌟 Now Hiring: Customer Service Representative 🌟

📍 Location: El Paso, Texas | 🕒 Full-Time |

Are you passionate about helping others and making a difference in people’s lives? Join our team as a Customer Service Representative and be the voice that supports employees in understanding and navigating their benefits and insurance programs.

🔍 What You’ll Do:

• Handle 30–40 inbound calls daily in a queue-based environment.
• Assess and synthesize data to provide accurate information on benefits and group insurance programs.
• Identify opportunities for improvement in program design and administrative processes.
• Record and manage employee benefit enrollments.
• Explain complex aspects of insurance programs to employees and their dependents with clarity and empathy.
• Apply specialized knowledge in benefits administration, going beyond basic clerk duties.

✅ What We’re Looking For:

Must-Haves:

• 1+ year of customer service experience (in-person or call center).
• Strong patience and compassion—you’ll be guiding people through important life decisions.
• Basic computer proficiency: navigating Microsoft Office, managing multiple browser tabs, and using tools like Webex.
• Stable job history—we value commitment and reliability.

Nice-to-Haves:

• Previous call center experience is a plus, but not required—we’ll train you!
• Familiarity with benefits or insurance programs is a bonus.

📩 Ready to apply?

Submit your resume and take the first step toward a rewarding career in customer service and benefits support.