REMOTE Pharmacy Patient Access Representative

TEKsystems is looking to hire several FULLY REMOTE Healthcare Call Center Representatives for a large healthcare company out in Frisco, TX!

**If you have 4+ years in a healthcare call center setting and live within a 25 mile radius of Frisco, TX, please send your most updated resume to rsison @ teksystems.com - interviews with me are first come, first serve and will begin on 09/15.**

Description

• Performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries. (8-10 calls/hour)

• Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.

• Creates patient activities as a reminder for the following tasks including but not limited to follow-options and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.

• Completes client and/or pharma-specific duties to satisfy the needs and expectations of customers.

• Works collaboratively on disease-focused teams to provide best-in-class customer service.

• Connects patients with pharmacists for counseling and clinical inquiries as required.

• Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.

• Escalates calls to clinicians, insurance verification teams, specialized teams as required.

• May work on special projects and/or programs, provide bi-lingual support and be cross-trained in other departments including but not limited to specialized, support, and new patient/enrollment teams as required.

Remote with restrictions - roles will be remote with restrictions meaning you will need to live near 1 of the 4 locations: FL, Canton, MI, Frisco, TX, and near Pittsburgh, PA (must live within 40minutes of these locations)

Must Haves:

- Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, After Call Work (ACW), etc.

- Team Members must have and maintain Broadband Internet Service (High Speed Internet connection). High Speed Internet is defined as 100 mbps or more in download speed.

- Team Members are required to hardwire their internet access from their modem into their computer. (6ft ethernet cable will be provided)

- Must be okay to wear headset all day

- Experience with Microsoft Office Suite (such as MS Word, MS Excel, etc.) Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems.

- High school diploma

Nice Haves:

- Any healthcare experience is a plus

- Order entry/Data entry

- Outbound calls

Soft Skills:

- Active Listening

- Multi Tasking

- Shifting gears

- open to feedback

- adaptability