It Support Technician

Description

TEKsystems is seeking a dedicated and self-motivated IT Support Contractor to provide on-site technical support and serve as an IT liaison within correctional medical clinics located in Gatesville, TX. This role is ideal for individuals who enjoy hands-on technical work across multiple locations and prefer a dynamic work environment over a traditional desk job. Veterans transitioning from military service are strongly encouraged to apply.

Key Responsibilities:

Provide technical support for desktop computers, laptops, printers, scanners, and other hardware.

Troubleshoot and resolve local network and broadband connectivity issues.

Perform cable installations for network, telephone, and video systems.

Collaborate with vendors to implement and support new technologies within the facilities.

Maintain and deploy system images in accordance with departmental standards.

Assist staff with software and hardware functionality.

Monitor and report on desktop, server, and network performance to senior technicians and management.

Ensure compliance with internal controls and reporting structures.

Technical Skills & Tools:

Remote desktop tools (e.g., VNC)

Microsoft Active Directory & Group Policy Objects

Windows Server administration

Networking technologies: T1, Fiber Optics, Ethernet switches, Cisco routers

Wireless access point configuration and support

Symantec Ghost for imaging and deployment

Software deployment and terminal emulation tools

Support for laser and desk jet printers, scanners

Experience with electronic time capture systems

Skills

Technical support, Customer service, Desktop, Help desk support, Windows 10, Active directory

Top Skills Details

Technical support, Customer service, Desktop, Help desk support

Additional Skills & Qualifications

Ideal Candidate Profile:

Comfortable working independently with minimal supervision.

Enjoys traveling between multiple sites and working in varied environments.

Strong troubleshooting and problem-solving skills.

Excellent communication and collaboration abilities.

Prior experience in IT support, especially in healthcare or correctional settings, is a plus.

NO PRIOR CRIMINAL HISTORY

Experience Level

Intermediate Level