Bilingual Customer Experience Agent

Customer Experience Agent – Medicare Advantage Support

📍 Location: Northwest Houston, TX 77379

🕒 Full-Time | Onsite

Join a mission-driven organization committed to delivering high-quality, affordable, and easy-to-understand healthcare to America’s seniors. We prioritize preventive care and empower physicians with cutting-edge tools like the Client Assistant, which provides a complete view of each member’s health history—ensuring better care at lower cost.

As a Customer Experience Agent, you’ll be the first point of contact and the voice of the Client, transforming moments of concern into moments of reassurance. Your empathy, efficiency, and problem-solving skills will help build trust and deliver on our promise to improve every life.

What You’ll Do

• Respond to inbound inquiries from Medicare Advantage members with warmth, accuracy, and urgency.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services—advocating for members and collaborating across teams.
• Deliver compassionate support by actively listening, de-escalating concerns, and personalizing each interaction.
• Use internal systems confidently to access member information while maintaining a human-first approach.
• Document interactions and share feedback trends to support continuous improvement.
• Ensure compliance with operational procedures and regulatory requirements to protect member data.

What You Bring

• Bilingual fluency in Spanish – essential for serving our diverse member base.
• Empathy and emotional intelligence – you understand the importance of every interaction.
• Customer service experience – ideally in call center, help desk, or healthcare support environments.
• Technical proficiency – comfortable navigating support tools and systems.
• Strong communication skills – both verbal and written.

Nice to Have

• Bachelor’s degree – especially if earned while working part-time or completing internships.
• Experience supporting members in memory care, hospice, or oncology settings.

Top Skills

• Bilingual (Spanish)
• Empathy & Customer Support
• Help Desk & Technical Support
• Inbound/Outbound Call Handling
• Healthcare Service Orientation