Patient Care Coordinator

Description

Job Title: Pharmacy Patient Care Coordinator

Location: Remote – USA

Shifts:

• Monday – Friday, 8:00 AM - 4:30 PM EST

• Monday – Friday, 9:00 AM – 5:30 PM EST

• Monday – Friday, 11:30 AM - 8:00 PM EST

The Opportunity:

As a Pharmacy Patient Care Coordinator, you'll be the vital connection between patients and their pharmacy care team. You'll handle inbound and outbound calls that keep patients on therapy, ensure timely medication delivery, and provide the support that makes a real difference in people's lives.

This fully remote role combines customer service excellence with healthcare impact. You'll coordinate medication shipments, conduct refill outreach, collect important patient information, and serve as a trusted resource for patients navigating their treatment journey. If you're detail-oriented, empathetic, and passionate about helping others, this role offers the perfect blend of structure and meaningful work.

What You'll Do:

• Manage inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling

• Conduct proactive outbound calls to patients for refill reminders, therapy adherence check-ins, and demographic or eligibility updates

• Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems

• Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues

• Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing

• Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling

• Document all patient interactions accurately and escalate clinical or compliance concerns to pharmacists or supervisors

• Provide exceptional customer support and help patients navigate the pharmacy process with confidence

• Contribute to process improvement initiatives that enhance patient experience and operational efficiency

What You'll Bring:

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree in health administration, pharmacy services, or related field preferred

• At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred

Skills & Strengths

• Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination

• Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications

• Strong attention to detail with excellent written and verbal communication skills

• Ability to work independently in a remote environment while maintaining high productivity

• Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred

Work Environment:

• Fully remote position requiring a dedicated, private workspace with reliable high-speed internet and secure data connection.

• Heavy computer and phone use with occasional extended hours during high-volume periods.

Additional Skills & Qualifications

Skills & Strengths

• Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination

• Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications

• Strong attention to detail with excellent written and verbal communication skills

• Ability to work independently in a remote environment while maintaining high productivity

• Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred

Experience Level

Intermediate Level

This is a Contract position based out of Houston, TX.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Dec 12, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.