Outlook/Helpdesk Support

W2 ONLY. MUST WORK ONSITE IN IRVING, TX 3 DAYS A WEEK.

TEKsystems is currently looking for a MS Outlook Support Analyst that will responsible for Messaging and Collaboration supported applications to include Outlook, SharePoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. They will manage the integration of email with other systems such as mobile device and other unified communication technologies.

- Administer the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)

- Assumes the leadership role in the resolution of complex technical issues (SME)

- Consults with application developers on issues related to the impact of applications

- Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)

- Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization

- Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations

- Provides training to users, junior technicians and other IT personnel

Top Skills Details

Help desk support, Troubleshooting, Customer service

Additional Skills & Qualifications

Required Skills

* Outlook MS-365

* Sharepoint administration

* WebEx

* Skype

* Active Directory, working knowledge of

* Microsoft Exchange

* One drive

* MS Teams

* Familiarity with PowerShell usage

* Knowledge of current windows operating systems.

* Excellent written and oral communications skills with a focus on providing quality customer serviTX