Member Service Representative (Remote)

We're Hiring: Member Service Representative (Remote) 

Location: North Richland Hills, Texas

Job Type: Full-Time Contract to Hire | Work-from-Home | Competitive Pay + Benefits

About the Role:

Are you a people person who loves helping others? Do you thrive in a fast-paced, supportive environment where your voice matters? If so, we’d love to meet you!

As a Member Service Representative, you’ll be the friendly face (or voice!) of our organization—helping members with questions, resolving concerns, and making sure every interaction leaves them smiling. You’ll be part of a collaborative, remote-first team that values empathy, communication, and continuous growth.

What You'll Do:

• Provide exceptional support to members and potential members.
• Answer inquiries, resolve issues, and guide members through our services
• Provide information regarding Client's products and services
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Bring positive energy and a problem-solving mindset to every interaction

What We're Looking For

• Excellent communication skills
• Passion for helping people and solving problems
• Strong attention to detail and organizational skills
• Comfortable using technology and learning new tools
• Ability to work in a fast paced environment
• Ability to handle high volume calls
• Previous customer service experience is a plus!

Qualifications:

• High School Diploma/GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Schedule:

• Full-time, 40 hours per week (MUST have a 6-day availability to work)
• Multiples shift times available (Start times range between the hours of 9AM - 11AM CST)
• Monday - Saturdays OR Sundays - Fridays (1 fixed day-off AND 1 rotating day-off)
• MUST have 9.5-hour window of flexibility to work
• Schedules are provided two weeks in advance

What You'll Get:

• 100% Remote work - but if needed you may be asked to report to the office
• Flexible schedule set up
• Training and Career Development
• Competitive Pay + Benefits
• A supportive, inclusive, and fun team culture

Ready to Join us?

We’re excited to meet people who are passionate about making a difference. If that sounds like you, click Apply Now and let’s start the conversation!