Field Operations Tech Support Executive

Field Operations Tech Support Executive

We are seeking an enthusiastic and motivated technical support Executive to join our IT  Support team. In this role, you will be the first point of contact for employees and clients  experiencing network or connectivity issues. You will be responsible for assigning quantum  fiber facilities and coordinating field technicians to identify and resolve issues, ensuring the  efficient establishment of customer services. This position is ideal for candidates looking to  start their career in IT and networking, with opportunities for growth and professional  development. 

Job Description and Key Responsibilities: 

• Candidate must be located within commuting distance of Richardson, Tx or be willing to  relocate to the area. 

• Rotational shift hours (8.00am to 7.00pm EST) and 6 day/week coverage including Saturday are  mandatory (Rostering will be done 40Hrs/week). 

• Excellent interpersonal and communication skills. Maintain a high level of communication with  internal teams and customers to improve processes to enhance efficiency and customer  satisfaction.

• Strong problem-solving abilities and attention to details. 

• Ability to work in a fast-paced, dynamic environment and manage multiple projects. Document all issues, troubleshooting steps, and resolutions in the ticketing system. 

• Monitor network-related incidents and outages, keeping end-users informed of progress and  resolution.

• Contribute to knowledge base documentation for common network problems and solutions. 

• Ensure work is carried out within agreed service levels and project guidelines to meet  organizational objectives. 

Qualifications: -

• Education: High school diploma or equivalent required; associate’s or bachelor’s  degree in IT, Computer Science, Networking, or related field preferred. 

• Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation. 

The job entails sitting as well as working at a computer for extended periods of time.  Should be able to communicate by telephone, email, or face to face.