Call Center Representative

Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team.

In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience.

• Requires supporting multiple products, using multiple systems, and servicing multiple regions.
• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
• Make Disney Streaming product recommendations on each viewer interaction.
• Other duties as assigned.

Shift:

• Monday to Sunday
• Available to work an 8 hour shift between 2pm to 11pm

Top Skills Details

Customer service

Call center

Help desk

Tier 1

Additional Skills & Qualifications

• A high school diploma or GED and at least one year of experience in customer service.

• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.

• Strong written and verbal communication skills.

• Excellent typing, phone, and computer navigation skills.

• High standards of written communication, including proper punctuation, grammar, and spelling.

• Good comprehension and documentation skills.

• The ability to navigate the Internet, email, and Instant Messenger tools.

• Familiarity with digital streaming services and devices.

• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.

• Willingness to work 365 days a year (including holidays) with 24-hour support availability.

• Dependable access to transportation.

Experience Level

Entry Level