Director, Care Coordination - Palo Alto Hospital

Director, Care Coordination - University Health Palo Alto Hospital

Come grow with us! At University Health, we are building a healthier future with our community hospitals.  We welcome driven healthcare leaders who thrive in collaborative environments and are ready to make a lasting impact.

University Health Palo Alto Campus

University Health Palo Alto Hospital will include a 24/7 emergency department and labor & delivery unit, radiology, laboratory, pharmacy, a neonatal intensive care unit/nursery, and inpatient units for both adults and children.

The hospital will open in 2026-27 with 166 beds and is designed to expand to 286 beds as this area continues to grow. To make it even more convenient for patients, a connected 100,000-square-foot medical office building will offer appointments for a wide range of medical and surgical specialists.

University Health is Leading the Way

For more than 100 years, University Health has been here to heal, to improve health, to lead, innovate and advance the practice of medicine.  Above all, the people of University Health are here to serve all who entrust us with their health and lives with the highest quality care, respect and compassion.

At the University Health main campus, University Hospital proudly serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas.

Position Summary

Under the direction of the Executive Director of Care Coordination, is responsible for the daily operations of the department and other ancillary functions within University Health. 

• Develops and oversees programs to support in-patient care coordination and guides transitional services post hospital discharge with community-based resources to support the social and environmental needs of the patients and their families. 
• Provides strong leadership to foster and promote a comprehensive culture of excellence regarding patient experience and quality system wide.
• Identifies opportunities for improvement based on best practice and proactively reaches out to appropriate leadership to communicate findings and initiate needed changes.

Education and Experience Requirements

• Bachelor’s degree in nursing or social work is required. Master’s degree in nursing or social work is strongly preferred.  
• A minimum of three years’ experience in case management/care coordination is required. A minimum of three years recent management experience is required. Previous nursing, or social work inpatient experience is required.
• Previous experience in outcomes, case management, care coordination, transitions of care, utilization management, and managed care is preferred.  Additional experience in a broader field where customer service, communication, negotiation and supervisory skills have been developed is preferred.

Total Rewards:

• Medical, dental, and vision insurance
• Extensive ancillary benefits
• Paid Time Off
• Excellent Retirement Plans
• Prescription drug coverage
• Flexible Spending Account
• Pet Insurance

Apply now and be a part of shaping the future of University Health!

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