Outpatient Collector

Description

Candidates need to be local to Plano, TX or San Antonio, TX.****

Responsible for A/R, and mail follow-up on amounts due from Payor’s, and third-party’s on a timely basis in accordance with CBO policies for facilities assigned. Responsibility for timely collections and third-party follow-up. Performs other related duties as assigned or requested.

 Provide support to all facilities when requests are received or assistance is needed. Be timely and responsive to all requests. Treat our facilities as

 Respects dignity and confidentiality by adherence to all applicable policies and procedures.

 Maintains the highest level of customer service via courtesy, compassion and positive communication.

• Respond to payor’s by phone, or correspondence concerning underpaid, or non-paid account balances.

• Assists with all call types, correspondence and concerns regarding patient accounts.

• Refers rebill requests to the billing department timely.

• Maintains tickler file of accounts, following up by telephone, correspondence, on underpaid, or non-paid balances.

• Refers accounts to Supervisor/Manager, or CBO Director for write-off consideration, agency or attorney referral.

• Responsible for managing CBO Aging Report properly to insure appeals are followed up timely to prevent past filing deadlines.

• Communicates all denial write offs to Collection Supervisor, and Collections Manger.

• Aggressively works aged accounts to reduce bad debt A/R days.

• Meets corporate goals monthly on collections.

• Works with others as a team player, as well as supporting staff, and hospital/clinic staff.

• Work minimum 18 collection accounts daily.

• Investigates refund/credit, recoupment balances as necessary

• Utilizing all payor web sites available to increase efficiency of collections.

• Responsible for timely medical records requests and submission of appeals

• Maintain adequately trained staff to achieve daily productivity requirements

• Responsible for workflow management within the Collection Team and recommendations for process improvement