Data Center Technician (L3)

Description

These roles are for Level 3 Data Center Techs (Break/Fix, Deployment, troubleshooting - this is not a cabling/fiber/logistics tech) Summary: - Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. - Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). - Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components - Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance - Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads Job Responsibilities: - Monitor the system for equipment failure or errors in performance - Respond to program error messages by finding and correcting problems or terminating the program - Help programmers and systems analysts test and debug new programs - Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports

Skills

Data center, Rack and stack, Break/Fix, deployment, troubleshooting, Hardware troubleshooting, Racking, Stacking, Data center maintenance

Top Skills Details

Data center,Rack and stack,Break/Fix,deployment,troubleshooting

Additional Skills & Qualifications

- Associate's degree in computer programming or equivalent training required - Multiple years of experience required - Verbal and written communication skills, problem solving skills, customer service and interpersonal skills - Basic ability to work independently and manage one’s time

Experience Level

Intermediate Level