Field Specialist I, Advanced CIP
Ricoh Americas Corp.
Posted Monday, September 15, 2025
Posting ID: 300007357499087
Tyler, TX
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Field Specialist I - Advanced CIP
Certification: Must meet Ricoh's Technology Services Training Role Inventory and Certification Program requirements
🧩 Role Overview
The Field Specialist I - Advanced CIP is a high-impact technical role requiring advanced troubleshooting, consultative support, and strategic problem-solving across Ricoh's product and service portfolio. This position operates independently, delivering expert-level service, driving customer satisfaction, and contributing to business growth through proactive solutioning and relationship management.
🔧 Core Responsibilities Technical Expertise
Configure, install, network, and maintain Ricoh hardware and software solutions
Resolve complex and recurring technical issues with minimal supervision
Lead technical knowledge-sharing and mentor peers in advanced service practices
Identify and pursue opportunities to increase product utilization and customer value
Maintain and adjust equipment per specifications and documentation
Customer Engagement
Anticipate customer needs and deliver consultative support across solution areas
Promote Ricoh's service offerings and ensure high levels of customer satisfaction
Build and sustain professional relationships with clients and internal teams
Provide training and workflow optimization to enhance customer operations
Territory & Workload Management
Independently manage schedule, service calls, and workload priorities
Execute call handling and field service protocols with precision
Maintain accurate inventory (car stock or on-site) and assist others as needed
Administrative & Compliance
Complete all required logs, reports, and documentation accurately and on time
Track time and activity using Ricoh's systems
Comply with company policies and support others in doing the same
Participate in Ricoh Extra Value programs and bill accordingly
🎓 Qualifications
Certification: Must meet Ricoh's Technology Services Training Role Inventory and Certification Program requirements
🧩 Role Overview
The Field Specialist I - Advanced CIP is a high-impact technical role requiring advanced troubleshooting, consultative support, and strategic problem-solving across Ricoh's product and service portfolio. This position operates independently, delivering expert-level service, driving customer satisfaction, and contributing to business growth through proactive solutioning and relationship management.
🔧 Core Responsibilities Technical Expertise
Configure, install, network, and maintain Ricoh hardware and software solutions
Resolve complex and recurring technical issues with minimal supervision
Lead technical knowledge-sharing and mentor peers in advanced service practices
Identify and pursue opportunities to increase product utilization and customer value
Maintain and adjust equipment per specifications and documentation
Customer Engagement
Anticipate customer needs and deliver consultative support across solution areas
Promote Ricoh's service offerings and ensure high levels of customer satisfaction
Build and sustain professional relationships with clients and internal teams
Provide training and workflow optimization to enhance customer operations
Territory & Workload Management
Independently manage schedule, service calls, and workload priorities
Execute call handling and field service protocols with precision
Maintain accurate inventory (car stock or on-site) and assist others as needed
Administrative & Compliance
Complete all required logs, reports, and documentation accurately and on time
Track time and activity using Ricoh's systems
Comply with company policies and support others in doing the same
Participate in Ricoh Extra Value programs and bill accordingly
🎓 Qualifications
Requirement Details Education High school diploma required; coursework in computers, electronics, or networking preferred Certifications Must meet Ricoh's role-specific certification requirements (link) Driver's License Valid state license and minimum auto insurance coverage per Ricoh policy
💡 Skills & Attributes
Technically adept with strong diagnostic and problem-solving capabilities
Skilled in Microsoft Office and mobile technology applications
Exceptional multitasking, prioritization, and time management skills
Professional, composed, and effective in high-pressure situations
Strong interpersonal and communication skills; able to resolve conflict constructively
Committed to continuous learning and development-for self and others
🧠 Physical & Environmental Demands
Daily travel between customer sites; occasional overnight travel
May require lifting up to 50 lbs and moving equipment up to 400 lbs on wheels
Frequent bending, kneeling, and ladder use to access equipment
Exposure to varied weather conditions and occasional outdoor work
May include shift work, overtime, and on-call responsibilities
Periodic stress due to deadlines, service volume, and customer interactions
💡 Skills & Attributes
Technically adept with strong diagnostic and problem-solving capabilities
Skilled in Microsoft Office and mobile technology applications
Exceptional multitasking, prioritization, and time management skills
Professional, composed, and effective in high-pressure situations
Strong interpersonal and communication skills; able to resolve conflict constructively
Committed to continuous learning and development-for self and others
🧠 Physical & Environmental Demands
Daily travel between customer sites; occasional overnight travel
May require lifting up to 50 lbs and moving equipment up to 400 lbs on wheels
Frequent bending, kneeling, and ladder use to access equipment
Exposure to varied weather conditions and occasional outdoor work
May include shift work, overtime, and on-call responsibilities
Periodic stress due to deadlines, service volume, and customer interactions
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCommunication
Customer Service
Coordinating
Workflow Management
Leadership
Management
Multitasking
Self-Motivation
Professionalism
Cost Control
Lifting Ability
Microsoft Office
Time Management
Electronics
Valid Driver's License
Administrative Functions
Prioritization
Problem Solving
Troubleshooting (Problem Solving)
Verbal Communication Skills
Field Service Management
Relationship Management
Hand Tools
Equipment Operation
Mechanics
Calculators
Strategic Analysis
Equipment Adjustment
Technical Issues
Software Solutions
Shift Work
Service Offerings
Self Development
Time Tracking Software
