Site Coordinator

Site Coordinator
Position Profile
Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities

• Oversee daily operations of a mail room, copy center, or scanning facility
• Operate office equipment such as PCs, copiers, multifunction devices, imaging and mail equipment
• May manage:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping & receiving
  • Mail delivery and processing
• Serve as the primary point of contact with customers daily
• Implement and manage RICOH Service Excellence Programs
• Operate equipment/software efficiently to meet service level agreements
• Achieve cost-efficiency by effectively utilizing company materials and supplies
• Perform routine tasks including:
  • Creating/completing work orders
  • Contractor monitoring
  • Facility inspections and issue reporting
  • General support as needed
• Interact with contracted vendors, facility management, and occupants
• Manage office supply inventory and reordering
• Coordinate conference rooms and A/V equipment resources
• Maintain positive internal relationships through professional communication
• Collect and provide data to leadership and customers, including monthly reports
• Ensure financial responsibilities are met
• Perform other duties as assigned

Qualifications
Education, Experience, and Certifications

• High school diploma or GED required
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ years of customer-facing experience required
• Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

• Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels
• Diverse work assignments requiring interpretation and application of complex information
• Some physical effort required: walking, standing, bending, reaching, lifting/carrying up to 50 lbs
• Moderate dexterity required: use of calculator, keyboard, hand tools, and eye/hand coordination

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.