Job Title: Pharmacy Service Representative

Job Description

The Pharmacy Service Representative is responsible for managing patient communication to discuss therapy progress, physician follow-up, and medication profile updates. The role involves assisting pharmacists in obtaining laboratory values for review and ensuring proper inventory for order refills.

Responsibilities

• Maintain team schedule for patient follow-up, refill assessments, and deliveries.
• Participate in team huddles each morning to prioritize and coordinate processing, compounding, and delivery of supplies/orders.
• Communicate with patients to review inventory for proper refilling of existing orders.
• Anticipate patient care or supply needs to ensure appropriate inventory maintenance.
• Report non-compliance and process orders, print labels, and packing lists promptly.
• Ensure timely and appropriate documentation in progress notes.
• Communicate effectively with patients, caregivers, and clinicians involved in patient care.
• Discuss patient progress and forward concerns and clinical questions to the team pharmacist.
• Coordinate with the Warehouse Coordinator to meet patient needs for supplies and deliveries.
• Update patient medication profiles in EMR for pharmacist review.
• Follow up with physician's office as appropriate within the scope of practice.
• Notify the Reimbursement team of patient hospitalizations and changes in prescriptions or patient status.
• Assist pharmacists in obtaining laboratory values and forward them to ordering physicians.
• Enter lab values in EMR as appropriate.
• Provide delivery representatives with patient pick-up forms and assist in scheduling equipment and medical waste pick-up.
• Perform all other duties assigned by the Supervisor/Manager.
• Understand confidentiality regarding proprietary information and patient/client care, complying with federal and state laws and HIPAA guidelines.

Essential Skills

• Customer service skills
• Pharmacy technician license in the state of Virginia required
• 1-2 years of pharmacy technician experience required
• 1-2+ years of computer data entry experience required
• VA license
• Knowledge of pharmacy procedures
• Understanding of Home Infusion, Specialty Infusion, and Durable Medical Equipment (DME)

Additional Skills & Qualifications

• Strong computer skills (Microsoft Word, Excel, PowerPoint)
• Exceptional communication skills, both verbal and written
• Strong interpersonal skills
• Strong organizational and process skills
• Ability to work well under pressure and meet timelines
• Strong critical thinking and problem-solving skills
• Proven performance history in a related field
• Exceptional attention to detail and demonstrated results
• Exceptional track record of customer satisfaction

Work Environment

The work environment is a closed-door pharmacy focused on at-home infusion. The role offers room for growth and advancement. The working hours are from 8:30 AM to 6 PM, covering an 8-hour shift. This position does not involve direct patient-facing duties.