Customer Service Representative

Salesforce experience required *

Job Description

As an Customer Service Representative, you will act as the single point of contact for sales teams and customers throughout the order lifecycle, ensuring seamless communication and service delivery.

Responsibilities

• Coordinate closely with operations and manufacturing sites globally to ensure accurate and timely order fulfillment.
• Maintain detailed customer records and communications using Salesforce CRM.
• Process and monitor sales orders through the ERP system, preferably Microsoft Dynamics or other web-based ERP.
• Respond promptly and professionally to incoming phone calls from customers and internal stakeholders.
• Provide timely updates on order status, delivery schedules, and production timelines.
• Proactively communicate with stakeholders to address issues, delays, or special requirements.
• Submit routine reports to the Sales Operations Manager on order status, backlog, and service performance.
• Support internal process improvements related to customer communication and service efficiency.

Essential Skills

• Minimum 2 years of customer service or inside sales support experience, preferably in a manufacturing or industrial environment.
• Hands-on experience with Salesforce CRM is required.
• Proficiency with web-based ERP systems, preferably Microsoft Dynamics.
• Strong written and verbal communication skills.