Itil Manager

• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)

• Because an active or interim DoD clearance is required, U.S. Citizenship is required 

Description

We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices.

Clearance requirement: ​TS/SCI

​Responsibilities:

​Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations

​Develop and enforce quality standards for knowledge articles and documentation

​Monitor, manage, and maintain knowledge articles within ServiceNow

​Conduct regular audits of the knowledge management system to ensure compliance with customer’s policies, procedures, governance and ITIL guidelines

​Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively

​Analyze and report on knowledge usage, gaps, and improvement opportunities

​Train staff on ITIL knowledge management practices and tools

​Ensure knowledge base articles are up-to-date, relevant, and easily accessible

​Implement continuous improvement initiatives for knowledge management processes

​Coordinate with change management and problem management teams to update knowledge based on incidents and changes

​Support continuous improvement initiatives within the incident management function.

Skills

itil, Servicenow, Service catalog, Knowledge management

Top Skills Details

itil,Servicenow,Service catalog,Knowledge management

Additional Skills & Qualifications

You’d be supporting DTRA, a combat support agency whose mission is to counter and deter weapons of mass destruction—protecting the U.S. and its allies from some of the most serious threats in the world. This is not abstract policy work; it’s mission‑critical enablement for real-world operations.

Within DTRA, you’d work in the Mission Information Technology organization, which delivers secure, resilient, and rapidly deployable IT capabilities across multiple security enclaves, including environments that support live test events and operational missions. The IT systems here have to work—every time, under pressure.

This role is a Senior ITIL Network Knowledge Manager, operating cross‑task‑order within the PMO, with real influence across service desk, operations, and engineering teams. You’re not just maintaining a knowledge base—you’re building the enterprise knowledge ecosystem.

You’ll:

Own and mature knowledge management end‑to‑end using ITIL 4 best practices

Establish standards, governance, and quality controls across all task orders

Turn tribal knowledge into operational leverage inside ServiceNow

Drive measurable improvements in SLAs, MTTR, first‑contact resolution, and incident reduction

Partner directly with incident, problem, and change management to ensure knowledge evolves with the environment

This is a role for someone who understands that knowledge management is a force multiplier—that when done right, it changes how an organization performs.

You’ll also mentor teams, train staff, analyze usage data, and continuously improve how knowledge is created, validated, and consumed. Leadership will look to you as the authority on how IT knowledge should work.

Experience Level

Expert Level

This is a Contract position based out of Reston, VA.

The pay range for this position is $55.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reston,VA.

This position is anticipated to close on Apr 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.