Help Desk Support

Description

- Will be handling anywhere from 25-50 tickets per a day -- mostly with password resets, software configs/implementation, printer mapping/set-up, proprietary software support, etc.

- 100% remote -- but training is on-site for the 1st month (6 weeks of training/mentorship)

§ Progression will be starting to be hands-on/independent by week 3.

- 3 different shifts (all day-shift):

§ 7 AM - 4 PM

§ 8 AM - 5 PM

§ 9:30 AM - 6:30 PM -- this will be what new folks start on

***Rotating on-call schedule on Saturdays

Skills

Help desk support, password reset, windows 11, printer mapping, printer set-up, proprietary software

Top Skills Details

Help desk support,password reset,windows 11,printer mapping,printer set-up,proprietary software

Additional Skills & Qualifications

Additional Skills.

Experience Level

Entry Level