Production Support Analyst

Description

***Shift: 3 day work week. Thursday-Saturday. Hours 7am-8pm.***

The Event Incident Management (EIM) team is looking for a Production Support analyst that will be responsible assisting in providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Customer Facing Platform Technology (CFPT) CTO. The team is currently supporting 15 applications. This list is growing.

This role includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

Responsibilities include, but not limited to:

• Use of monitoring tools to proactively identify and research potential production incidents.

• Respond to alerts regarding potential production incidents.

• Escalate to advanced support as needed for problem resolution.

• Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

• Perform all environment routing, cycling, and implementation of splash pages.

• Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.

• Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

• Execute procedures reliably and escalate appropriately to solve incidents quickly.

Skills

Incident management, incident response, itil, splunk, incident report, dynatrace, sitescope

Top Skills Details

Incident management,incident response,itil,splunk,incident report

Additional Skills & Qualifications

- the hiring manager is looking for a mature professional that will embrace coaching & direction