Job Title: Customer Service Representative

Responsibilities

• Analyze gas and water usage prior to billing by reviewing daily meter read exception reports, investigating usage that falls outside normal parameters.
• Research and respond to customer inquiries, generate service orders, and contact other departments as needed.
• Perform monetary adjustments to customer-owned cooling towers and irrigation meters.
• Prepare reports on special billing accounts.
• Collect data for new customers, calculate deposits, and inform them of payment options.
• Perform additional duties as assigned.

Work Environment

The position is based in a cubical call center environment, operating from 8am to 5pm onsite.