Desktop Support Technician

Description

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.

• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.

• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.

• Be familiar with and follow team policies, processes and procedures.

• Provide technical support and assist IT customers in the use of hardware and software.

• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.

• Image and configure workstations in accordance with standard operating procedures.

• Provide technical support to board members and corporate officials provided hardware devices and software as needed.

• Provide infrequent hands on support to other departments during implementations and problem resolution.

• Provide timely and accurate updates to incident, request and problem management system.

• Serve “on-call” shift as assigned.

Additional Skills & Qualifications

- MacOS skills are a plus