FULL-TIME REMOTE - Member Service Representatives

TEKsystems is currently hiring for FULL-TIME Member Service Representatives with a Fortune 100 Financial Institution in the Dallas/Fort Worth, TX area

ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF NORTH RICHLAND HILLS, TX

Position: Member Service Representative

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle high volume of calls

Qualifications

• High School Diploma/ GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking, retail)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Training is MANDATORY for 6-8 weeks Monday-Friday 3:00PM-11:30PM EST -It will be paid virtual training

Regular Work Schedule after training: Full-time, 40 hours per week, Monday-Saturday

• CURRENT shift times after training range between the hours of 1:00PM-10:30PM or 2:00PM-11:30PM
• Monday-Saturday or Sunday-Friday (One weekend day required. you will have 1 rotating off day during the week) **MUST have a 6-day availability to work
• Must have a 9.5-hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Location: Remote & ONSITE days required

• Although this position is primarily a REMOTE role, you MUST be comfortable reporting onsite for potential training/team building purposes

Pay Rate: $19.50/hourly

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

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