Member Service Representative (Remote Call Center)

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!

Position: Member Service Representative

Location: Virginia Beach, VA (Remote)

Job Description:

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Qualifications:

• High School Diploma/GED required
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

Schedule:

• Full-time, 40 hours per week, 4 weekdays and 1 weekend day (MUST have a 6-day availability to work)
• Multiples shift times available (Start times range between the hours of 01:00 PM - 10:30 PM EST)
• Monday - Saturdays OR Sundays - Fridays (1 fixed day-off AND 1 rotating day-off)
• MUST have 9.5-hour window of flexibility to work
• Schedules are provided two weeks in advance