Healthcare Customer Service Representative

Description

Responsible for contacting medical and/or dental healthcare professionals to retrieve missing or incomplete documentation of requested services and ensure customer/contract specifications are being met. Inform and educate office providers on expectations of service delivery and appropriate documentation of medical/dental services. Analyze order requests and determine appropriate course of action based on contract specifications with varied requirements and specific service component expectations.

Should expect to handle 50-60 orders per day. The current average per hour is 7 orders. We are looking for candidates who are relationship driven. They will be asking questions around "how can I help?" Will also have a level of investigative work so need candidates who will provide white glove service.

Skills

Customer service, Customer support, Phone support, Support, Call center, Office 365, Outlook, outbound calls, inbound call

Additional Skills & Qualifications

Medical terminology or experience working with government/military contracts