Patient Care Coordinator

Description

● Serve as the primary point of contact for patient questions and concerns regarding their referrals, imaging, labwork, medications and other treatment plan needs. ● Collaborate with healthcare providers and facilities to ensure that all aspects of a patient’s care are synchronized. This involves managing referrals, coordinating tests and procedures, and ensuring timely delivery of care services. ● Coordinate and communicate patient medications and authorization information with pharmacies and insurance providers. ● Communicate with patients or healthcare facilities regarding the status of patient labs, imaging, and other medical services. ● Complete or receive schedule requests and schedule patients using appropriate resources and knowledge for all appointment types to fulfill treatment plans. ● Utilize critical thinking skills to identify and solve problems, evaluating options, and implementing solutions. ● Maintain accurate and up-to-date patient records, demographic information, as well as document all interactions, interventions, and outcomes to ensure continuity of care and compliance with regulatory standards. ● Monitor patient progress and satisfaction to identify any areas for improvement. ● Treat patients with empathy and respect while conducting oneself in a professional manner in written and verbal correspondence. ● Other duties as assigned.

Skills

Medical billing, medical terminology, Customer service, medical coding, cpt, icd-10, hcpcs

Top Skills Details

Medical billing,medical terminology,Customer service

Additional Skills & Qualifications

● High school diploma or GED equivalent, bachelor’s degree preferred. ● 2+ years of experience in customer service or healthcare setting, preferred. ● 1+ years of experience with EHR systems (athenaOne), preferred. ● A solid understanding of medical terminology and insurance processes is essential. ● Experience working in a remote setting, preferably with high volume inbound and outbound telephonic services. ● Manage multiple tasks, appointments, and patient records simultaneously in a high volume, timely environment. ● Excellent communication skills, both verbal and written. ● Proficient in Google Suite, Microsoft Office and other computer software programs. ● Strong attention to detail and ability to maintain accurate records. ● Ability to work independently and as part of a team. ● Strong customer service skills and ability to interact with patients in a professional and compassionate manner. ● Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations. ● Strong attention to detail and a high level of accuracy in work. ● Dependable, punctual, and able to manage time effectively. ● Adaptable and open to change in a dynamic healthcare environment. ● Strong problem-solving skills and the ability to think critically when addressing insurance or authorization issues. ● Team-oriented mindset with the ability to collaborate across departments. ● Empathetic and patient-focused, with a commitment to providing high-quality service.

Experience Level

Entry Level

This is a Contract position based out of Kennewick, WA.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.