Customer Service Representative - Remote

One of the largest Healthcare Providers in the Pacific Northwest is interested in hiring Remote Customer Service Representatives to support their Open Enrollment team in Washington. Candidates will be picking up their remote equipment and must live locally to Spokane or Renton to be eligible!

Description

• Resolve complaints and inquires and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone.
• Issues may be health plan related (e.g. medical coverage, claims, referrals, eligibility) or delivery system issues (e.g., appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues)

Skills & Qualifications

• High School Diploma or GED Required
• 1 year of high volume call center experience and having worked from home before
• Call center experience in a health care or insurance environment preferred

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)